Full Time Indefinite
An opportunity has arisen for a Travel Retail Sales Manager to be responsible for our travel retail department’s day-to-day operations of the stores located at the Malta International Airport.
The ideal applicant should be responsible for:
- Managing airport outlets, ensuring they are in immaculate condition and performing to the maximum potential, ensuring the highest levels of customer satisfaction and ‘the sales experience’ are reached and maintained
- Providing leadership to the teams within; motivate and develop a strong team that will provide exceptional customer service and exceed sales targets through regular appraisal, mentoring, training and personal development
- Act in the best interest of the Group, taking responsibility for decision-making and entrepreneurship when the opportunity presents itself
- Maintain a personal presence that reflects the role within the Group and continue to develop own professional and technical knowledge, personal and professional networks
- Keeping abreast of market trends and competition, and analysing business activity
- Monitor and maintain adequate employee, operational, security and fiscal resources in order to reach targets and maintain standards, finding solutions to issues and problems in a timely manner
- Planning daily activities, and organising team rosters/schedules according to shop & business exigencies, monitoring of leave and leave approval
- Organising weekly & monthly meetings to discuss general improvement – team ideas, updates, new procedures, sales activity and feedback
QUALIFICATIONS & EXPERIENCE
The candidate should ideally:
- Be in possession of a degree in Business Management or in a similarly relevant area
- Have a minimum of 3 years’ experience in management, preferably in a sales environment
ATTRIBUTES & SKILLS REQUIRED
- Immaculate personal presentation
- An ability to speak fluent Maltese, English and Italian
- First-rate customer service, leadership and organisational skills
- An innate passion for sales, and a stronger desire to pursue ways to increase them
- Exceptional people skills and capable of building strong teams
- A fundamental sense of accountability, assertiveness and creativity
- Good planning and organisational skills
- Ability to work calm under pressure
If you are interested kindly send your CV to hr@bluerock.mt.
Malta International Airport, Luqa Malta.